21.11.2018
  • IT - Разработка ПО
  • IT
  • Ukraine, Kyiv

Работодатель продуктовая IT компания. Офис в центре  Киева.

Technical Support Engineer  

Уровень зп -готовы обсуждать+соц пакет+плюшки + медицинское страхование + релокационный пакет ( для кандидатов с переездом).

Requirements :

  • Upper- intermediate English, both verbal and written
  • Experience on a similar position (application support in a software development company)- 3+ years
  • Skill with demonstrated Windows desktop OS troubleshooting skills and MS Outlook knowledge
  • Experience with Jira and Confluence
  • Experience with application logs investigation and interpretation

Would be a plus:

  • IT education or technical
  • Cloud services support experience
  • Understanding of CRM / ERP / Business applications
  • Experience in technical documents writing (in English)
  • Basic XML knowledge

Responsibility

  • Providing the 2nd line of technical support for the company’s software products
  • Direct collaboration with the company’s technology partners and customers from the US and EU
  • Documentation of support tickets in the company’s knowledge base




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